Hear what customers are saying
Review agreed public feedback sources for recurring questions, complaints, and praise. See the original source alongside a suggested response or improvement.
Business Watch · pilot enquiries
Your business has a lot to listen to. Know what matters.
Customer feedback. Competitor offers. Questions your team keeps answering. Turn the signals you choose into a weekly brief with practical next steps.
For small businesses in the US, UK, Australia, New Zealand, and other English-speaking markets. Coverage, price, and availability are agreed before a pilot starts.
Start with one business and a few useful signals
Notice competitor changes
Compare agreed competitor pages for changes to services, offers, and positioning. Separate an observed change from a guess about what it means.
Decide what to do next
Get a short priority list: what happened, why it may matter, and one practical action. Choose which follow-up work is worth automating.
Illustrative example · fictional cleaning company · not client results
This week: make your quote process easier
Customer signal
Suppose several recent reviews mention waiting for a quote. The brief would link to each review and distinguish repeated feedback from an isolated comment.
Competitor signal
Suppose a competitor adds a clear quote-response window to its service page. The brief would show the change and when it was observed.
Suggested action
Measure your own response time, assign an owner to new enquiries, and publish a response window your team can meet. Consider automation after checking the process.
A real brief needs source links, observation dates, and your business context. These fictional observations demonstrate the format; they are not evidence of demand or revenue.
Agree the scope before you commit
A proposed pilot covers one business, up to three competitors, agreed public sources, and one brief each week for four weeks. We confirm source access, delivery capacity, price, and what a useful result means to you before starting.
You review recommendations before acting. Publishing replies, contacting leads, integrating private systems, and building automations require separate agreement.
Free discovery. Optional paid help.
The AI directory is free to browse. A Business Watch pilot would be a separately priced service. Sending an enquiry does not start a subscription or commit you to a purchase.
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