Chatwoot
Open Sourceby Chatwoot
★ 4.5 (221 reviews)
Chatwoot is a free, open-source customer support platform with AI features you can fully self-host.
Try Chatwoot free
Self-hosting is free and unlimited. The cloud plan is paid after a trial.
We may earn a commission from this link, at no extra cost to you. Disclosure.
Last reviewed
Best for
Teams that want a self-hosted, privacy-friendly support platform with AI assist.
What is Chatwoot?
Chatwoot is an open-source customer engagement suite — a self-hostable alternative to Intercom and Zendesk. It unifies email, live chat, and social channels in one inbox, and its Captain AI features draft replies and answer from your help center. Self-hosting is free and keeps customer data on your own servers.
Key features
- ▹Omnichannel inbox
- ▹Live chat widget
- ▹Captain AI assist
- ▹Help center / knowledge base
- ▹Self-hostable
- ▹Team collaboration
Pros
- +Open-source and free to self-host
- +Owns your customer data
- +Multichannel
- +Active community
Cons
- −Self-hosting needs server upkeep
- −AI features are newer than incumbents
Chatwoot pricing
Free tier: Self-hosting is free and unlimited. The cloud plan is paid after a trial.
Community (self-hosted)
Free
- ▹All core features
- ▹Unlimited agents
Cloud
$19/agent/mo
- ▹Hosted
- ▹Support
- ▹Captain AI credits
How to get started with Chatwoot
- 1 Deploy via Docker or the one-click installer
- 2 Connect your channels
- 3 Add your help-center articles
- 4 Enable Captain AI assist
Try Chatwoot free
Self-hosting is free and unlimited. The cloud plan is paid after a trial.
We may earn a commission from this link, at no extra cost to you. Disclosure.
Chatwoot FAQ
Is Chatwoot a free alternative to Intercom?
Yes. Self-hosted Chatwoot is open-source and free, covering live chat, shared inbox, and AI assist — the core of what teams pay Intercom or Zendesk for.
Chatwoot alternatives
Other customer support agents worth comparing.